Tough conversations about poor performance

Who should attend

Managers who want to develop their ability to tackle underperformance and HR Managers who provide support to managers.


Many managers despair at the prospect of starting another performance cycle in the knowledge that many of the performance issues identified at the end of the last cycle could still linger at year's end. In this forum we explore how to structure performance-related conversations to arrive at a decisive point: improved performance or the end of the road.

During the session we explore 6 reasons why employees fail to perform to expectations, 4 critical conversations that lead to improved performance or underperformance management action, and a whole range of ways to apply the performance framework.

We will discuss real-life examples to reassure you that everyone finds performance management tough. We will provide some practical advice and an opportunity for discussion with your peers.


Catherine Mann is a Senior Executive Lawyer specialising in public sector employment and workplace relations law. She represents and advises Commonwealth agencies on the full range of employment and workplace relations issues, including complex and contentious matters relating to discrimination, dismissals, SES employment issues, public interest disclosures and enterprise agreements. Her experience also includes administrative law litigation in the Administrative Appeals Tribunal, Federal Court, Federal Circuit Court and workers’ compensation. She was solicitor on the record for the Minister for Workplace Relations in the Board of Bendigo TAFE v Barclay High Court appeal, and for the Commonwealth in the Ashby v Slipper litigation. She also worked on the fleet-grounding Qantas dispute.


1.5 hours scheduled for either am or pm. Refreshments will be provided at each seminar.


Standard fee – $220 (inclusive of GST) per person. No more than 20 people will be accepted on each course, and courses will only be conducted if we receive sufficient nominations.