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How to undertake a review of action

Who should attend

This course is designed for officers who are called upon to conduct reviews of action, or to support people who are undertaking reviews of action. 

Course outline and objectives

The major objective is to give reviewers the skills and confidence to undertake a review of action process under s 33 of the Public Service Act 1999. Secondary objectives are to ensure that reviewers understand the statutory framework within which they operate, properly understand their role and appreciate the potential and limits of the review of action process.

The course will cover the following:

  • general principles of decision-making
  • why employees can seek review of action
  • who can seek review?
  • is the action really reviewable?
  • alternatives to review of action
  • identifying what outcome is sought
  • resolving the employee's concerns about the action
  • what if the employee is dissatisfied with the outcome?

The course will be interactive and discussion-based, and will use exercises and examples to illustrate key concepts. Comprehensive course materials will be provided to each participant.


Virginia Masters is a Senior Executive Lawyer in Employment Law in AGS Dispute Resolution. She advises APS agencies on handling complex and intractable workplace disputes and represents agencies in courts and tribunals.


This is a full-day course from 9 am - 4.30 pm. Morning tea, lunch and afternoon tea will be provided.


Standard fee – $920 (inclusive of GST) per person.

No more than 20 people will be accepted on each course, and courses will only be conducted if we receive sufficient nominations.