Managing persistent complainants

Who should attend

Managers, HR managers and delegates who are responsible for handling complaints.

Outline

An employment setback can be difficult to handle and some employees never get over it. A persistent complainant can demand hours of a manager's time in responding to grievances, requests for review of action, appeals and the like. This session asks whether a persistent complainant is born or made, and looks at ways of managing their complaints to deal fairly with the complainant while minimising the time and energy they absorb.

Presenter

Our presenters are AGS lawyers who have a great depth of knowledge of the government environment and who practise extensively in the areas of employment law.

Duration

1.5 hours scheduled for either am or pm. Refreshments will be provided at each seminar.

Cost

Standard fee – $220 (inclusive of GST) per person. No more than 20 people will be accepted on each course, and courses will only be conducted if we receive sufficient nominations.