Coronavirus resources centre

Coronavirus resources centre

Our COVID-19 Resources Centre has a number of useful links and helpful guides that can be used to help navigate through the current environment.

The most recent updates include significant revisions to the Australian jurisdictional responses to the pandemic, and changes to our factsheet on execution solutions for remote working arrangements.

In the current challenging and rapidly-evolving environment, we want to assure our clients that AGS has a robust Business Continuity Plan in place to ensure that we can reliably continue to do your work. We are confident we can provide uninterrupted service to our clients. We will continue to maintain an open line of communication with all clients, and via this centre, we will provide timely updates and resources that may be useful to you during this evolving period.

Details Last updated
AGS client service during COVID-19 28 May 2021
Australian jurisdictions responses to COVID-19 5 November 2021
Cross-examination by video in the COVID-19 context
(Law Society of NSW Journal, September 2020 edition)
Effecting service electronically 23 June 2020
Legal briefing: Execution solutions for remote working arrangements 21 March 2020
FOI & Privacy Information Law Update December 2021
Mandatory Code of Conduct for Commercial Tenancies 8 April 2020
Updates on Court Arrangements 23 August


Updates on Court Arrangements

Many Courts are making alternative arrangements for hearings and other listings due to the Coronavirus. We have provided below links to the information pages on the relevant Court websites and identified some of the critical updates to be aware of.

Federal courts and tribunals

State and Territory courts and tribunals


Federal Courts and Tribunals

High Court of Australia


Federal Court of Australia


Federal Circuit Court


Administrative Appeals Tribunal


Fair Work Commission


National Native Title Tribunal


State and Territory courts and tribunals



New South Wales






Western Australia


South Australia




Effecting service electronically

AGS has established an e-service email address that can be used for service of originating processes on the Commonwealth or naming the Attorney-General or Minister for Industrial Relations, or personally as performing functions in these Ministerial roles:

This platform has been established to remove the need for people to attend an AGS office to serve originating documents, consistent with the Government’s directions to practise social distancing. The service is not able to be used for the service of any court documents, including subpoenas, other than originating processes. The service is also not for use by parties to litigation in which AGS is the solicitor on the record. Documents to be served by parties in existing proceedings in which AGS is the solicitor on the record should continue to be served in the usual way, electronically, on the responsible AGS solicitor.

When an originating process is delivered to, an automatic response will be sent advising that service cannot be taken to have been effected until formal confirmation is received from AGS that service has been accepted.

AGS will review the documents and a formal email confirmation will be sent to advise when service has been accepted. The timing of AGS’s response may depend on the nature of the documents being served. Acceptance of service will, for the purpose of any limitation period, be assessed as at the date AGS receives an originating process at

If you have questions about this service, please contact Meredith Allen at

Personal service can still be effected if you do not have access to email. Please call the relevant local contact below to make an appointment to attend one of our offices. Office numbers will divert to mobile where required:

  • Canberra: Matthew Blunn – 02 6253 7424
  • Adelaide: Nerida Nelson – 08 8205 4230
  • Brisbane: Jane Lye – 07 3360 5736
  • Darwin: Claire Stokes – 08 8205 4291
  • Hobart: David Wilson – 03 6210 2101
  • Melbourne: Katrina Close – 03 9242 1230
  • Perth: Jennifer Flinn – 08 9268 1116
  • Sydney: Kristy Alexander – 02 9581 7640


AGS client service during COVID-19

AGS has arrangements in place to continue to provide uninterrupted service to our clients and to contribute to the Government’s response to the coronavirus pandemic.

Our offices remain open in each State and Territory.

If necessary, clients can attend AGS offices to sign or deliver original documents.

All AGS staff working remotely have the support required to enable them to do so effectively, in a way which respects client confidentiality.

Our full workforce continues to be available and engaged, working to assist clients.


Mandatory Code of Conduct for Commercial Tenancies

The Mandatory Code of Conduct for Commercial Tenancies, agreed by the National Cabinet, has been released.

It will be up to each state/territory to legislate the code in each jurisdiction: ‘The Code will be given effect through relevant state and territory legislation or regulation as appropriate’.

The Code states that it will come into effect in all states and territories ‘from a date following 3 April 2020… to be defined by each jurisdiction’.

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